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Privacy Policy

PERSONAL DATA PROCESSING

Scope of privacy policy

Privacy policy is applicable to all physical clients and users that buy Teooria OÜ (hereinafter referred to as the Company) provided services and who visit the website.

Which personal data does the Company collect?
To offer the best service, the Company collects personal data necessary to provide the service, which includes your name, personal code, e-mail address, phone number, preferred language, bank details and data provided by the digital device (such as cookies and similar technologies). The Company might process other personal data to offer better customer service and for other goals, in volumes and ways that will be disclosed to you beforehand.

How is your personal data collected?
The Company collects your data with your consent in the beginning of and during customer-provider relations when buying and using the service. Your data is collected only if you express consent to do so.

Why is your personal data processed?
The Company processes the personal data for the following reasons:

  • managing client relations and communicating with the client
  • signing and fulfilling the contract signed or in the process of being signed
  • responding to the client’s queries
  • improving analysing client relations
  • Offering products and services
  • legitimate interest.
  • Service management and development
  • using and improving the website
  • organising surveys
  • compiling statistics
  • persons protection
  • performing obligations pursuant to legislation.

How does the Company protect your data?
The Company is the responsible processor of personal data. When collecting, storing and processing your personal data, the Company uses modern, sufficient and technical security measures that protect personal data in the Company’s databases and websites from unauthorised access, amendments, publishing or destruction. Only authorised personnel has access to personal data to amend or process it.

Forwarding your personal data to third parties
The Company may use third party service providers that offer the Company essential services (such as software updates, mail or payment services, etc) to process your data. To process the payment, the Company forwards relevant personal data to certified processor Maksekeskus AS. All third parties the Company forwards personal information to have signed contracts to maintain data protection and to keep forwarded information confidential. In addition to the aforementioned, the Company reserves the right to forward personal data to oversight, investigation or police institutions in cases outlined in law.

Term of the processing
The Company may process your data as long as it is necessary to fulfil the duties of the client relationship between the Company and you or other relationship of the same value until you have withdrawn consent or until the deadline set by the law for other financial or legal purposes.

Satisfaction surveys
The Company may use your personal data to conduct satisfaction surveys with your consent.

Use of cookies
The webpages use cookies. A cookie is a small text file automatically saved by the browser in the device used by the user. Cookies are used to collect information about the user uses the website in order to offer the user a better user experience.

The following cookies are used on websites:
session cookies, which make using the website possible;
persistent cookies, which remember the client’s selections on the website;
first-party and/or third-party cookies, which show suitable advertisements and offers to the user;
third-party analysis cookies, which optimise marketing communication.
The user may delete and/or block the cookies saved on their device by changing the relevant browser settings. The website may not work properly and/or some of the functionalities may not be accessible to the user if cookies are not allowed.

In addition to using analysis cookies, websites use pixel tags or web beacons in order to monitor the use of the website. This does not include the processing of data that enables the identification of persons.

Non-personal Data Processing
When visiting the website of the Company, the Company may collect some impersonal data, such as the date and time of website visit, information downloaded from the website, information about the browser and operation system or internet provider, as well as other similar information. The Company processes said data anonymously and they are used to improve the functionality of the website.

Forwarding personal data to countries outside of the European Union or European Economic Area
The Company may forward personal data to third countries (countries that are neither part of European Union or European Economic Area) only if there is legal basis to do so. The Company may use international service providers or partners to process personal data and in such a case the Company ensures that there is legal basis to do so and that personal data is processed in accordance with the law.

Your rights in relation to the processing of your personal data
You have the right to ask the Company to provide you with your personal at any time, as well as request the data to be corrected, transferred or deleted.
All requests concerning your personal data should be sent digitally to info@teooria.ee. The Company reserves the right not to accept your request if you cannot be identified or if forwarding personal data is unsafe. The Company reserves the right to refuse our request to delete personal data in case there is a legal obligation to process personal data, based on the contract or legislation or if it is necessary to form, present or defend legal claims or to protect identity.

Amendment of the privacy policy
The Company reserves the right to change or amend the privacy policy at any time. Privacy policy currently in effect can be found on the Company’s website.

Raising complaints
If you find that the Company has violated your rights when processing your personal data, you have the right to contact the Company using details above, the Data Protection Inspectorate or the court.